chapter 15
Manage performance
Performance management is in trouble. Since 2015, over 30 major firms such as GE, Accenture, GAP and CIGNA have ditched their performance rankings of staff. These firms discovered that their performance management systems did not manage performance but tracked it. The annual appraisal system is broken. Over 90% of managers and staff report disliking it; HR groups say it does not yield accurate information and it does not cope well with the changing nature of work, which is both more ambiguous and collaborative. The advent of remote and hybrid working has made it even harder for leaders to know who really has contributed ...
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