June 2016
Intermediate to advanced
584 pages
23h 17m
English
Content preview from Human Resource Management in a Business Context, 3rd Edition
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CHAPTER 2
The Managerial Context of Human Resources
LEARNING OUTCOMES
When you have completed this chapter, you should be able to understand, explain and critically evaluate:
the main theories of management, both traditional and contemporary
the difference between power and influence and assess their suitability to a variety of management situations
the use of conflict-handling styles in the process of managing conflict, including methods of operating repair situations
the determinants of an effective customer care regime
the difference between the group dynamics and the open systems approach to managing change and integrate this knowledge into your ‘toolbox’ of skills for effective change management
the four stages of quality management and ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.