To be successful, your architecture program must provide value to your business and project stakeholders and must not be an impediment to the project's success. A key component to ensuring success is to build in customer service as a guiding principle of your architecture program:
- Ensure that you have well-developed policies, procedures, and guidance to support your business and project stakeholders:
- Develop policies that enforce the requirement for information security architecture and the need to request resources from the information security program for architectural guidance
- Develop repeatable processes around how information security architecture is delivered to the organization
- Develop templates ...