Inspirational Manager: How to Build Relationships that Deliver Results

Chapter 4. Keep on learning

 

	‘Don’t get it into your head that being a manager makes you superior. Put your people up there instead, then do what it takes to get the best out of them.’
	--Tesh Kataria, Tower Homes

Isn’t it interesting that the best people are often the most self-effacing? They are the least likely to say, ‘I’m really good at this’ and quick to tell you where they could do better. This is exactly what happened when I met Paul Dunmore, at Thomson Directories. While telling me what he does to ease the tedium of constant outbound calls, he suddenly stopped and said, ‘Talking now, I realise I’ve become complacent recently. I haven’t been doing enough to brighten their day. I really must get moving again.’ Because the realisation was ...