Chapter 11. Holding the tough conversations



‘Admit when you are wrong and ask for help when you need it.’

 --Charlotte Butterfield, Badenoch & Clark

Inspirational managers never leave tough conversations to fester in the background because they realise that problems ignored grow to gargantuan proportions. Allowing people to deliver inadequate work is not an option, as it shows little respect and provides no appropriate challenge. This level of honesty lies at the heart of inspirational management and getting to grips with it will earn you credibility, respect and piece of mind.

“Problems ignored grow to gargantuan proportions.”

The fundamental question is, do you see your job as just delivering work on time or delivering on time in a way that also ...

Get Inspirational Manager: How to Build Relationships that Deliver Results now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.