IT Release Management

xi

Introduction

ere once was a very successful company that relied on a parent company to supply

its information technology (IT) capabilities; the company had an IT operation that

was really a simple application-development shop. e company, Acme Finance,

a mid-sized nancial services company, had dierent IT needs than the parent

company, which was a distribution company. It was determined that this model

would not allow Acme to achieve its growth and protability goals and objectives.

As a result, the decision was made to separate IT operations from the parent com-

pany. is decision meant that Acme needed to become a full-service IT operation ...