IT Release Management

107

Chapter 6

Release Measures

and Metrics

ere is an old saying: “What is measured is managed, and what is not managed

is assuredly out of control.” is saying captures a simple concept—being able to

document and measure the current state creates an understanding and provides

a basis for assessment, improvement, and opportunity. Without this knowledge,

improvement and growth will either be slow or nonexistent. While improvement

is important, a more tangible benet that is more important to the organization is

the value that is being realized from the process—whether it is eciency or quality,

both result in nancial ramications. Being able to ...