April 2020
Intermediate to advanced
211 pages
3h 8m
English
book
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
by Claire Agutter
Content preview from ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
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CHAPTER 1: KEY CONCEPTS OF SERVICE MANAGEMENT
We’re going to start by taking a look at what service management actually means. Service management describes a way of working within an organisation that helps to deliver value to the organisation’s customers, so it is worth spending time analysing its definition, along with some of the related concepts.
Why is service management important?
In today’s world, information technology (IT) is a fully integrated part of everyone’s life. Whether using a smartphone, withdrawing cash from an ATM, paying bills, or booking tickets on the Internet, IT is present in everything we do. It often plays a supporting ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.