April 2020
Intermediate to advanced
211 pages
3h 8m
English
book
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
by Claire Agutter
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CHAPTER 10: THE SVS: THE SERVICE VALUE CHAIN
The service value chain is the central element of the SVS. It is an operating model that outlines the key activities required to respond to demand and facilitate value through products and services. The activities in the value chain are:
•Plan
•Improve
•Engage
•Design and transition
•Obtain/build
•Deliver and support
Figure 9 shows the service value chain10:
Figure 9: The ITIL service value chain
Activities in the chain don’t necessarily happen in a linear flow. Activities may happen in parallel, be ...
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