April 2020
Intermediate to advanced
211 pages
3h 8m
English
book
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
by Claire Agutter
Content preview from ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
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CHAPTER 4: SERVICE RELATIONSHIPS
This chapter explains service relationships in more detail, including:
•Service offerings
•Service relationship management
•Service provision
•Service consumption
Service offerings
“A service offering is a description of one or more services, designed to address the needs of a target consumer group. A service offering may include goods, access to resources, and service actions.”
Table 4: Service Offerings
| Goods | With goods, ownership is transferred to the consumer; for example, buying a car. The consumer takes responsibility for future use of the goods. |
| Access to resources | With access to resources, ownership ... |
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