April 2020
Intermediate to advanced
211 pages
3h 8m
English
book
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
by Claire Agutter
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CHAPTER 8: THE SVS: GUIDING PRINCIPLES
A guiding principle is a “recommendation that guides an organization in all circumstances”.
Many things change in day-to-day operations:
•Goals
•Key staff
•Strategies
•Types of work
•Management and organisational structure
Guiding principles remain constant, no matter what else changes. Using guiding principles allows organisations to integrate multiple ways of working and management methods within service management. For example, some organisations follow a waterfall way of working, while others use methods like Agile and DevOps. The principles allow different ways of working to be used, while making sure ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.