April 2020
Intermediate to advanced
211 pages
3h 8m
English
book
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
by Claire Agutter
Content preview from ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
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CHAPTER 11: ITIL PRACTICES INTRODUCED
“A practice is a set of organizational resources designed for performing work or accomplishing an objective.”
Each ITIL practice supports multiple service value chain activities. Practices are made up by resources from the four dimensions of service management:
•Organizations and people
•Information and technology
•Partners and suppliers
•Value streams and processes
The ITIL SVS features 34 practices:
•14 general management practices
•17 service management practices
•3 technical management practices
Table 21: ITIL Practice Types
| General management practice | These practices are adopted and adapted for service ... |
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