April 2020
Intermediate to advanced
211 pages
3h 8m
English
book
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
by Claire Agutter
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CHAPTER 16: MULTIPLE-CHOICE EXAM STRATEGIES
The ITIL Foundation exam is:
•40 multiple-choice questions
•60 minutes (extra time may be allowed for non-native English speakers if no translated paper is available)
•Pass mark of 26/40 or 65%
•No negative marking
•Closed book
This chapter contains guidance for those using this book to prepare for the ITIL Foundation exam.
Once you have passed your exam, you can use this book as a reference guide. You may not need to look at this chapter again.
The ITIL Foundation certificate
The Foundation certificate provides formal certification that a candidate has a good general understanding of ITIL concepts and practices. It is a compulsory, entry-level certificate that must be passed before candidates can take ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.