April 2020
Intermediate to advanced
211 pages
3h 8m
English
book
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
by Claire Agutter
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CHAPTER 6: THE SERVICE VALUE SYSTEM
The ITIL Service Value System (SVS) is “a model representing how all the components and activities of an organization work together to facilitate value creation”.
It includes:
•Guiding principles
•Governance
•Service value chain
•Practices
•Continual improvement
•Inputs and outcomes
“The ITIL SVS describes how all the components and activities of an organization work together as a system to enable value creation. Each organization’s SVS has interfaces with other organizations, forming an ecosystem that can, in turn, facilitate value for those organizations, their customers, and their stakeholders.”
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.