April 2020
Intermediate to advanced
211 pages
3h 8m
English
book
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
by Claire Agutter
Content preview from ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
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CHAPTER 13: SERVICE MANAGEMENT PRACTICES
Availability management
“The purpose of the availability management practice is to ensure that services deliver agreed levels of availability to meet the needs to customers and users.”
Availability is defined as “the ability of an IT service or other configuration item to perform its agreed function when required”.
Availability management activities include:
•Negotiating and agreeing targets for availability;
•Designing infrastructure and applications to meet agreed levels;
•Ensuring that service and component data is collected to measure availability;
•Monitoring, analysing and reporting on availability; ...
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