April 2020
Intermediate to advanced
211 pages
3h 8m
English
book
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
by Claire Agutter
Content preview from ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
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CHAPTER 3: ALL ABOUT SERVICES
This chapter defines:
•Products and services
•Utility
•Warranty
•Output
•Outcome
•Risk
Products and services
The services an organisation provides are based on one or more products. Products are created from configurations of the resources to which an organisation has access. Resources include:
•People
•Information
•Technology
•Value streams
•Processes
•Suppliers
•Partners
“A product is a configuration of an organization’s resources designed to offer value for a consumer.”
“A service is a means of enabling value co-creation, by facilitating outcomes that customers want to achieve, without the customer having to manage ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.