Chapter 4

Dude, “Where’s My Car?”: Utilizing Search in Knowledge Management

Have you ever experienced a situation when you just could not find that document on your content management system or a specific job aid, standard operating procedure, or knowledge article in your knowledge repository? You may have known part of the title or what some of the contents were, but you couldn’t put your finger on it. You executed the latest search mechanisms on the site, and you had to weed through several pages of content searching for that elusive piece of information or knowledge. Then, finally after a period of time (who knows how long) you either find it (OH Yea!) or give up in frustration (Arrrg!!). A contributing cure for your dilemma, as well as mine ...

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