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Knowledge Management in Practice by Anthony J. Rhem

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Chapter 16

Drinking the Knowledge Management Kool-Aid: Knowledge Management Adoption

“Drinking the KM Kool-Aid” is a metaphor to indicate the adoption of KM (program, policies, procedures and the methods, and systems that enable it) throughout your organization. KM is a multidisciplinary approach to enabling the right knowledge, to get to the right people, in the right context, and at the right time. This knowledge can be tacit (in the minds of individuals) and/or explicit (written down/documented in various forms, for example, knowledge articles, frequently asked questions (FAQs), job aids, standard operating procedures (SOPs), and key learnings). To enable knowledge to flow quickly through your organization and to support the processes and ...

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