Knowledge Management in Practice

Chapter 18

Summary

Knowledge Management in Practice provides knowledge management (KM) professionals and those obtaining training and formal education in KM a practical examination on how KM is being applied. The use of its principles, practices, and procedures has expanded enormously in recent years. This expansion has also brought about the proliferation of KM systems in many forms (customer relationship management [CRM], content management, document management, knowledge repositories/libraries, social media applications, decision support systems, etc.). The inclusion of KM from a strategic point of view to streamline revenue, increase revenue, improve performance, attract/retain customers, and manage human capital has enabled organizations ...