Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations, Third Edition

Endnotes

Introduction

1. Matt Hayes and Jeff Stevens, The Heart of Business (Bloomington, IN: Author House, 2005).

2. Robert Greenleaf, Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness, 25^th Anniversary Edition (New Jersey: Paulist Press, 2002).

Chapter 1

1. Ken Blanchard and Don Shula, Everyone’s a Coach (Grand Rapids, MI: Zondervan 1995).

2. John Elkington uses the phrase “triple bottom line accounting” in his 1998 book, Cannibals with Forks. Our use of the phrase “quadruple bottom line” has a different focus: success with customers, employees, investors, and the environment.

3. Ken Blanchard and Sheldon Bowles, Raving Fans: A Revolutionary Approach to Customer Service (New York: William Morrow, 1993).

4. ...