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Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations, Third Edition

Name: Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations, Third Edition
Author: Ken Blanchard
ISBN: 9780134857558

by Ken Blanchard

November 2018

Intermediate to advanced

416 pages

9h 56m

English

FT Press

Audiobook available

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Cover Page
About This E-Book
Praise for Leading at a Higher Level
Contributing Authors
Title Page
Copyright Page
Dedication Page
Contents at a Glance
Contents
List of Illustrations

Introduction
Leading at a Higher LevelWhy Did We Write This Book?How This Book Is Organized
Section I: Set Your Sights on the Right Target and Vision
1 Is Your Organization High Performing?
The Right Target: The Quadruple Bottom LineA High Performing Organization Scores Every TimeThe HPO SCORES® ModelThe HPO SCORES® Quiz: How Does Your Organization Score?HPO SCORES® Quiz
2 The Power of Vision
The Importance of VisionEffective Versus Ineffective Vision StatementsCreating a Vision That Really WorksA Compelling Vision Creates a Culture of GreatnessVision Is the Place to StartVision Can Exist Anywhere in an OrganizationMake Your Vision a RealityVision and Leadership
Section II: Treat Your People Right
3 Empowerment Is the Key
What Is Empowerment?The Power of EmpowermentHow History Blocks Change to EmpowermentTapping People’s Power and Potential: A Real-World ExampleLearning the Language of EmpowermentThe Three Keys to Empowerment
4 SLII®: The Integrating Concept
The Three Skills of an SLII® LeaderEnthusiastic Beginners Need a Directing StyleDisillusioned Learners Need a Coaching StyleCapable But Cautious Performers Need a Supporting StyleSelf-Reliant Achievers Need a Delegating StyleDevelopment Level Varies from Goal to Goal and Task to TaskMeeting People Where They AreThe Importance of Partnering with PeopleEffective Leadership Is a Transformational Journey
5 Self Leadership: The Power Behind Empowerment
Creating an Empowered WorkforceCreating Self Leaders Through Individual LearningThe Three Skills of a Self Leader
6 One-on-One Leadership
Establishing an Effective Performance Management SystemOne-on-One Leadership and the Performance Management SystemPartnering as an Informal Performance Management SystemOne-on-Ones: An Insurance Policy for Making One-on-One Leadership Work
7 Essential Skills for One-on-One Leadership
One Minute Goal SettingAreas of AccountabilityPerformance StandardsOne Minute PraisingsOne Minute Re-DirectsThe Fourth Secret of the One Minute Manager
8 Building Trust
The High Cost of Low TrustThe Benefits of TrustThe Four Elements of TrustCreating a High Trust EnvironmentThe Transparency ChallengeRepairing Broken TrustThe Ripple Effect
9 Coaching: A Key Competency for Leadership Development
Definition of CoachingFive Applications of Coaching
10 Mentoring: The Key to Life Planning
Obstacles to Beginning a Mentoring RelationshipChoosing a Mentoring PartnerEssence Versus FormThe MENTOR Model: Elements of a Successful Mentoring PartnershipCreating a Mentoring Program in Your OrganizationTailoring Mentoring to Career Stages
11 Team Leadership
Why Teams?Obstacles to High PerformanceAn Effective Team Leadership ApproachProviding Leadership Behaviors That Match the Team’s NeedsStrategies for Higher Team PerformanceThe Power of Teams
12 Collaboration: Fuel for High Performance
Collaboration Is Not Coordination, Cooperation, or TeamworkCreating a Collaborative FrameworkCollaboration Versus CompetitionWhat It Takes to Be CollaborativeCollaboration: Fuel for High Performance
13 Organizational Leadership
Real Life Examples of HPO SCORES®Determining the Appropriate Leadership Style for Your OrganizationDiagnosing Your Organization’s Development LevelResults and Relationships: The Determinants of a High Performing OrganizationMatching Leadership Style to Your Organization’s Development StageApplying the Appropriate Leadership Style at Each Development LevelThe Importance of Diagnosis and MatchingA History-Making Organizational Turnaround
14 Organizational Change: Why People Resist It
The Importance of Leading ChangeWhy Is Organizational Change So Complicated?When Is Change Necessary?Why Change Gets Derailed or FailsFocus on Leading the JourneySurfacing and Addressing People’s ConcernsThe Importance of Involving Those Who Are Being Asked to Change
15 Leading People Through Change
Five Change Leadership StrategiesThe Importance of Reinforcing the Change
16 Managing a Successful Cultural Transformation
Gung Ho!: A Starting PointManaging a Successful Cultural TransformationCritical Success Factors for Cultural Transformation
Section III: Treat Your Customers Right
17 Serving Customers at a Higher Level
Getting Legendary SCORES from Your CustomersCreating Legendary ServiceServing Customers at a Higher LevelPermitting People to SoarWallowing in a Duck PondGiving Your People Wings
Section IV: Have the Right Kind of Leadership
18 Servant Leadership
What Is Servant Leadership?Applying Servant LeadershipGreat Leaders Encourage People to Bring Their Brains to WorkWhat Kind of Leadership Impacts Performance the Most?Being a Servant Leader Is a Question of the HeartDriven Versus Called LeadersThe Plight of the EgoEgo AntidotesWhat Servant Leaders DoServant Leadership: A Mandate or a Choice
19 Determining Your Leadership Point of View
Elements of a Leadership Point of ViewDeveloping Your Own Leadership Point of ViewBecome a Higher Level Leader
Endnotes
Acknowledgments
About the Authors
Services Available
Index

Content preview from Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations, Third Edition

Published by Pearson Education, Inc.

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The authors and publisher have taken care in the preparation of this book, but make no expressed or implied warranty of any kind and assume no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection ...

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Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations, Third Edition

by Ken Blanchard

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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