Lean Six Sigma for the Office, 2nd Edition

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Rapid Improvement Events

Overview

Rapid improvement events are workshops in which processes are analyzed and improved in days or weeks for a larger scope. This process improvement approach is applicable to services, offices, and supporting processes. Information technology (IT) applications have become important both for providing data and reports and to help to implement process improvements as the methodology transitioned from manufacturing Kaizen events to services with virtual and global processes. The root cause analyses are also now more complex, whereas in manufacturing these events are coordinated by local and collocated work teams. But now teams and operations within a process are globally dispersed. The software applications ...