Lean Six Sigma for the Office, 2nd Edition

5

Data Collection and Analysis

Overview

In this chapter we will discuss the gathering of process data including management reports with financial and operational data, process maps, floor layouts, and similar sources of information to conduct an analysis of the root causes of process issues. Once identified, root causes can be eliminated as an improvement team develops solutions or countermeasures using the Lean Six Sigma methods. Several useful templates to aid data collection and analysis will be discussed. These can be modified as needed. This chapter begins with a discussion of the Value Flow Map (VFM).

The level of detail required for VFM depends on the project charter. If the rapid improvement team is in a manufacturing facility, its ...