Lean Six Sigma for the Office, 2nd Edition

9

Organizational Change

Overview

Organizations will only change for good reasons that are proven to add benefits for customer, employee, and other stakeholders. Different organizations change for different reasons related to technology, process, people, organizational, and competitive gaps – gaps being a proliferation of manual work operations, long lead times, unclear roles, and responsibilities, shortages of skilled employees, poorly documented processes, and other issues. Some of these are easier to solve than others. If they span several end-to-end teams then an integrating framework, i.e., an initiative, is needed to provide a vision, and the path to efficiently close the gaps with prioritized resources and a firm deployment schedule. ...