Lean Six Sigma for the Office, 2nd Edition

8

Implementing Solutions

Overview

Process improvement information must be documented into a control plan and integrated within an organization’s normal quality control system once improvements are made. In addition to internal quality systems, organizations are subject to external audits or use recommendations developed by industry standards organizations. Some of these organizations include the International Standards Institute (ISO) and the Automotive Industry Action Group (AIAG). Although Lean Six Sigma and other improvement initiatives are useful, they do not provide an ongoing quality framework and rely on an integrated quality system to implement and sustain process improvements.

There are several key principles for effective quality ...