book

Lean Six Sigma for the Office, 2nd Edition

by James William Martin

March 2021

Intermediate to advanced

372 pages

10h 17m

English

Productivity Press

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OverviewStrategy AlignmentOperating ModelComparing Lean, Six Sigma, and Rapid ImprovementAgile Project ManagementComparing Deployment StrategiesVoice of the Customer (VOC)Design ThinkingLeanStep 1 – Align Improvement OpportunitiesStep 2 – Plan and Conduct the Rapid Improvement EventStep 3 – Implement Solutions to Change BehaviorsElements of a Lean SystemUnderstand the CustomerReduce ComplexityDeploy TeamsPerformance MeasurementsMap the ProcessEliminate NVA OperationsJust in Time (JIT) ProductionIntegrate SuppliersVisual Controls and Pull SystemsDigitization and AutomationSummary
OverviewLean Supply ChainCT Flow DownOperational AnalysisProject ExamplesMetric CategoriesScoping ProjectsA3 FormProject ChartersProject PrioritizationInformation Technology EcosystemsSummary

OverviewUnderstand the Voice of the CustomerCreate Robust Product and Process Designs – Reduce ComplexityDeploy Lean Six Sigma TeamsPerformance MeasurementsCreate Value Stream Maps (VSM)Eliminate Unnecessary OperationsImplement Just-in-Time SystemsReorganize Physical Configurations5S and Standardized WorkLink OperationsBalance Material FlowBottleneck ManagementTransfer BatchesMistake-ProofingHigh QualityReduce Set-Up Time (SMED)Total Preventive MaintenanceLevel DemandReduce Lot SizesMixed Model SchedulingSupplier Networks and SupportImplement Visual Control and Pull Systems – KanbanContinually Update Process TechnologiesSummary
OverviewPrepare for the Rapid Improvement EventCreate a Project CharterAssign a Project Leader and Team MembersReserve a Conference RoomObtain Supplies and EquipmentEnsure Facilities Are Available Including Breakout RoomsEnsure Support Personnel Are Available to Assist the TeamCollect Process Information of Floor Layouts, Process, and ProceduresCollect Information of Operational Cycle TimesTaking Pictures of the Area to be Improved Showing IssuesObtaining Examples of Process IssuesObtaining Examples of Best-in-Class Process ConditionsDeveloping a Schedule for the Rapid Improvement EventCommunicating the EventMarking Areas for the EventSetting up Flip Charts and Organizing Other MaterialsRapid Improvement Event Communication EmailRapid Improvement Event Kick-Off AgendaConducting the EventBring Team Together to Discuss Roles and ResponsibilitiesDiscuss Event DeliverablesConduct Team Training as RequiredCreate Detailed Value Flow Maps and Layouts of the ProcessFacilitate to Ensure Full Participation of Team MembersCollect Data at Every OperationAnalyze Data and Develop Prioritized ImprovementsChange the ProcessApply 5S and Mistake-Proofing MethodsEvaluate the Rapid Improvement EventSummary
OverviewBig Data Collection and AnalyticsMetadata Definition and LineageInformation Quality GovernanceValue Stream MappingBrown Paper ExerciseProcess CharacterizationSimple Analysis of Process DataProcess Mapping – Suppliers, Inputs, Process, Outputs, and Customers (SIPOC)Cause and Effect Diagrams5-Why AnalysisHistogramPareto ChartBox PlotScatter PlotTime Series GraphControl ChartsExample – Analyzing Job Shadowing DataExample – Inventory Analysis and ReductionMapping High-Volume TransactionsData Collection for ServicesMeasuring Process ComplexityCustomer Experience MappingSummary
OverviewCommon Process ChangesControl Tool Effectiveness and SustainabilityRoot Cause Analysis and Improvement StrategiesRobotic Process AutomationAutomating for Solution SustainabilityExamplesExample 1: Financial ForecastingExample 2: Accounts ReceivablesExample 3: New Product Market ResearchExample 4: New Product DevelopmentExample 5: Hiring EmployeesExample 6: Supplier Performance ManagementIdentifying and Prioritizing ImprovementsSummary
OverviewPsychology of GroupsChange ReadinessProject TransitionBuilding a Case for ChangeCost Benefit AnalysisKey Stakeholder AnalysisInfrastructure AnalysisScheduling Process Change ActivitiesCommunicationAccelerating ChangeSummary
OverviewKey QuestionsControl StrategyControl ToolsStatistical Process ControlMeasurement System ImprovementsFailure Mode and Effects AnalysisQuality Control PlanCommunicating the Proposed ChangesFollow-Up ActivitiesCreating Metric DashboardsSummary
OverviewSustaining Process ImprovementsGoverning OrganizationsSecurityGeneral Data PROTECTION RegulationChanging an OrganizationSummary

Content preview from Lean Six Sigma for the Office, 2nd Edition

Index

Note: Page numbers in bold refer to tables and those in italics refer to figures

5-S methodology 12–13

accounts payable 63, 180–182

accounts receivable: process improvement 242–244; push/pull scheduling 127

activity backlog 15–16

actual capacity 120

Agile Project Management (APM) 4, 8, 14–16, 47, 129, 131–132, 154, 165, 217, 226, 259, 307, 324

airport check-in, service workflows 93

algorithms 13

alignment see strategic alignment

asset utilization 7, 30, 53, 54, 64–65, 74, 125, 226

automation 13, 44–46, 48, 77, 126–127, 225, 237–239; Robotic Process Automation (RPA) 90, 129–130, 132, 211, 234–237, 280, 325, 329–330, 338

Automotive Industry Action Group (AIAG) 277, 314

available capacity 54, 83–84, 120–121, 161, 162

average handling ...

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Publisher Resources

ISBN: 9781000356847