Making the Web Work: Designing Effective Web Applications

Deconstructing Organizational Models

When you encounter any grouping of people, places, or things, two fundamental aspects of the grouping are at work. First is the classification scheme, which determines and defines the categories for grouping individual items. Classification schemes can be based on objective, measurable properties, such as price or availability, or they can be based on subjective features, like quality or value. A well-crafted classification scheme involves not only thoughtful design and exacting definitions; it also requires consistent implementation. However, this is a good place for lofty goals, as the classification scheme is a key factor in creating an intuitive, useful, and satisfying user experience.

Second, the ...