5.1. Planning Work5.1.1. Develop Causal Maps5.1.2. Analyze Results from a Reference Class of Projects5.1.3. Engage in Counterfactual Thinking5.2. Clarifying Job Roles5.2.1. Customize Individual Jobs5.2.2. Recognize Who Can, Should, and Wants to Do What5.2.3. Make Teamwork Work5.2.4. Carefully Catalyze Self-Managing Teams5.3. Monitoring Progress5.4. SUMMARY: MANAGER AS ETHNOGRAPHER