CHAPTER 2

The Accountability Payoff

In this chapter, you will learn what it means to have a workplace in which your employees act with accountability, tackle problems, overcome obstacles, and achieve results. You will understand how accountability starts with you and how leadership defines a culture of accountability. You will uncover key strategies for assessing and upgrading your workplace culture.

What Accountability Means to You as a Leader, Owner, or Manager

Employees with accountability buy into their organization’s mission, own and solve problems, and overcome obstacles.

Accountable employees ask questions such as:

“What can I do to excel and to add value to the team?”

“What can I do to solve this problem or fix this situation?”

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