Managing for Accountability

CHAPTER 5

Creating an Accountability Environment

In this chapter, you will learn how to create an accountability environment in your organization that supports productivity and performance. Creating an accountability environment that achieves outstanding bottom-line results requires that you to know how to (a) establish purpose, (b) set goals, and (c) define a scorekeeping system. You will gain tools and actionable strategies for creating, measuring, and increasing accountability, and learn the art of using goals, scores, and nonmonetary incentives to incentivize your employees to win for themselves and your organization.

Leaders Define the Accountability Environment

As a leader, you define the accountability environment. Employee accountability ...