May 2017
Intermediate to advanced
230 pages
7h 27m
English
This process involves the following key aspects:
Availability requirements: Consolidate the complete list of availability requirements from business and IT stakeholders and establish the availability model. Collect various sources, load volume, and geographies for which availability SLAs are applicable. Special-case scenarios, such as geo-specific variations or web page/transaction-specific variations, also need to be collated by interacting with stakeholders.
The availability SLA can be derived from responses to questions such as:
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