February 2018
Intermediate to advanced
226 pages
5h 13m
English
Content preview from Mastering ServiceNow Scripting
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Business rule best practices
Business rule best practices are, to a large extent, about running business rules at the correct time. As we have already discovered, a business rule can be run at different times based on when the form is saved or the action is taken to the record.
This means that it is important to make sure that a business rule that is created is running in the most efficient way. Using business rules correctly, we can avoid problems such as updating the same record twice and running script when it is not required.
We'll start with looking at the check boxes on a business rule, as shown in Figure 10.3:
Figure 10.3: Business ...
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