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Measuring the User Experience by William Albert, Thomas Tullis

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Preface

User experience, or UX as it’s often abbreviated, refers to all aspects of someone’s interaction with a product, application, or system. Many people seem to think of the user experience as some nebulous quality that can’t be measured or quantified. We think it can be. And the tools for measuring it are usability metrics such as the following:

image How long does it take users to make a flight reservation using a travel website?
image How many errors do users make in trying to log onto a system?
How many users are successful when trying to instruct ...

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