First of all, we thank Diane Cerra, Denise Penrose, Mary James, and Marilyn Rash from Morgan Kaufmann. You gave us many practical suggestions and pushed us at all the right times. We also thank Jim Lewis and Joyce Oghi for many thorough and timely reviews of the manuscript. We owe a debt of gratitude to all the authors who contributed case studies: Hoa Loranger, Bob Bailey, Cari Wolfson, Janice Nall, Jim Lewis, Scott Weiss, Chris Whitby, Aga Bojko, and Todd Zazelenchuk. The book is far more useful because of your willingness to share your experiences with our readers.
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I would like to thank my wife, Susan, and my daughters, Cheryl and Virginia, for your support and for putting up with my long evenings and weekends at the ...