Chapter 10. The Expanding Tester’s Mindset: Is This My Job?
In the preceding chapter, we mentioned the overlap between business analysis and testing. Both business analysts and testers work with customers to understand their desires for each feature, but other roles get involved, too. For example, user experience (UX) design experts seek to understand both how people will use the product and the value the business hopes to derive from proposed new capabilities. Technical writers must understand how different users will use the system so they can document how it meets their business or technical needs. However, a team or organization might lack ...
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