VPN Troubleshooting
To successfully troubleshoot and resolve VPN issues, you must be organized, methodical, and prepared. Like anything else on your network, the VPN will experience an issue at some point. The preparations you undertake during installation and maintenance will prove to be critical components of your troubleshooting process.
Before you start troubleshooting your VPN issue, have access to the following information:
- A network diagram showing the placement of the VPN and other key network components like firewalls, routers, and switches
- A copy of the current VPN configuration
- Any error, system, or alert logs
- An operations guide
- Maintenance logs and change management records
Now that you have your basic information, you can start ...
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