Book description
Operations Management: Theory and Practice is the outcome of continuous testing of alternative ideas, concepts and pedagogical designs with MBA students, working executives from diverse industries, and research scholars. The basic concept of this book is to incorporate the salient features one usually finds in international textbooks, and at the same time, enrich the book with contextually relevant examples.
New chapter: Sustainability is increasingly becoming important for businesses. Several of the current students will be required to play a key role in managing businesses that are also sustainable in their operations. In order to equip the students with the necessary understanding of the related issues, a new chapter—Chapter 3 titled &ldquoSustainability in Operations"— has been introduced in this edition.
Updated material: Several topics, such as the design of manufacturing processes, lean management and six sigma, have been revised to make them more comprehensive. Moreover, many of the Ideas at Work boxes, such as Café Coffee Day (CCD), and the data provided in the tables have been updated to reflect recent events. The description of the new attempts by businesses to addresses sustainability and project management pertaining to Terminal 3 of Indira Gandhi International Airport, New Delhi is an example in this category.
Additions to the end-of-chapter exercises: Mini Projects and Net-wise Exercises have been updated
Video Insights: This is a new feature introduced in this edition. In an era of media convergence and availability of useful information on the Internet, the students need to benefit from these and expand their understanding and scope of application of the concepts discussed in the book. To facilitate this process, over 15 videos have been identified and their URLs have been provided so that students can pursue them. These videos cover the actual working of a variety of manufacturing and service firms along with expert opinions and interviews on certain aspects of operations.
Formula Review: This feature has been added at the end of such chapters where several new formulae have been introduced
Table of contents
- Cover
- Title Page
- Brief Contents
- Contents
- Dedication
- Preface
- About the Author
-
PART I CONCEPTUALIZING SUSTAINABLE OPERATIONS
-
1. Operations Management: Trends and Issues
- IDEAS AT WORK 1.1: NARAYANA HEALTH (NH): A JOURNEY THAT BEGAN WITH WINING THE HEART OF INDIA
- 1.1 Introduction to Operations Management
- 1.2 Manufacturing and Service Sector Trends in India
- 1.3 Services as a Part of Operations Management
- VIDEO INSIGHTS 1.1
- IDEAS AT WORK 1.2: OPERATIONS MANAGEMENT IN SERVICE SYSTEMS
- 1.4 Operations as a Key Functional Area
- 1.5 Operations Management: A Systems Perspective
- VIDEO INSIGHTS 1.2
- 1.6 Operations Management Functions
- 1.7 Challenges in Operations Management
- IDEAS AT WORK 1.3: INDIA - AN EMERGING GLOBAL MANUFACTURING BASE
- Summary
- Review Questions
- Net-Wise Exercises
- Suggested Readings
-
2. Operations Strategy
- IDEAS AT WORK 2.1: CAFE COFFEE DAY: A STRATEGY FOR AFFORDABLE LUXURY
- 2.1 The Relevance of Operations Strategy
- 2.2 The Strategy-Formulation Process
- 2.3 Measures for Operational Excellence
- VIDEO INSIGHTS 2.1
- IDEAS AT WORK 2.2: MEASURES FOR OPERATIONAL EXCELLENCE: THE CASE OF INDIGO AIRLINES
- 2.4 Options for Strategic Decisions in Operations
- VIDEO INSIGHTS 2.2
- 2.5 Break-Even Analysis
- 2.6 The Cost versus Flexibility Trade-off in Operations Strategy
- 2.7 World-class Manufacturing Practices
- 2.8 Emerging Context for Operations Strategy
- Summary
- Review Questions
- Problems
- Net-Wise Exercises
- Case: Ginger Hotel
- Suggested Readings
-
3. Sustainability in Operations
- IDEAS AT WORK 3.1: FIRST ENERGY: A SUSTAINABLE TECHNOLOGY TO ADDRESS COOKING NEEDS
- 3.1 Sustainability: A Key Business Requirement
- 3.2 Notion of Sustainability
- VIDEO INSIGHTS 3.1
- 3.3 Framework for Sustainable Operations Management
- IDEAS AT WORK 3.2: REUSE THROUGH RECYCLING: A CORE ELEMENT OF CREATING SUSTAINABLE OPERATIONS
- 3.4 Reverse Logistics: A Framework
- 3.5 Design for Sustainability
- IDEAS AT WORK 3.3: SUSTAINABILITY—INDIAN CULTURAL ETHOS
- 3.6 Remanufacturing
- IDEAS AT WORK 3.4: GREEN MANUFACTURING EXCELLENCE AWARDS
- 3.7 Periodic Review Inventory Control for Remanufacturing
- 3.8 Challenges in Creating Sustainable Operations
- VIDEO INSIGHTS 3.2
- Summary
- Review Questions
- Net-Wise Exercises
- Suggested Readings
-
4. Project Management
- IDEAS AT WORK 4.1: TERMINAL THREE AT INDIRA GANDHI INTERNATIONAL (IGI) AIRPORT, NEW DELHI
- 4.1 Characteristics of Project Organizations
- VIDEO INSIGHTS 4.1
- 4.2 The Phases of Project Management
- 4.3 A Framework for Project Management
- 4.4 Tools and Techniques for Project Management
- IDEAS AT WORK 4.2: THE CHAINSA-GURGAON PIPELINE PROJECT
- Analysis of Project Networks
- 4.5 Addressing Time and Resource Constraints
- 4.6 Handling Uncertainty in Project Completion
- IDEAS AT WORK 4.3: CRITICAL CHAIN: APPLICATION OF THE THEORY OF CONSTRAINTS TO PROJECT MANAGEMENT
- Summary
- Formula Review Questions
- Review Questions
- Problems
- Mini Projects
- Case Study
- Suggested Readings
-
1. Operations Management: Trends and Issues
-
PART II OPERATIONS AND THE VALUE CHAIN
-
5. Supply Chain Management
- IDEAS AT WORK 5.1: MOTHER DAIRY: A CASE FOR SUPPLY CHAIN MANAGEMENT?
- 5.1 What is a Supply Chain?
- 5.2 Supply Chain Components
- VIDEO INSIGHTS 5.1
- IDEAS AT WORK 5.2: SUPPLY CHAIN MANAGEMENT SOLUTION FOR INDIAN OIL CORPORATION LIMITED
- 5.3 Supply Chain Management: A Process Orientation
- 5.4 Supply Chain Structure
- 5.5 The Bullwhip Effect
- 5.6 Measures of Supply Chain Performance
- IDEAS AT WORK 5.3: PROJECT SHAKTI OF HUL: A UNIQUE DISTRIBUTION CHAIN FOR RURAL MARKETS
- 5.7 Design of Supply Chains
- VIDEO INSIGHTS 5.2
- 5.8 Third-Party Logistics in Web-Based Firms
- Summary
- Review Questions
- Formula Review
- Net-Wise Exercises
- Mini Projects
- Suggested Readings
-
6. Facilities Location
- IDEAS AT WORK 6.1: AKSHAYA PATRA: THE NATION-WIDE MID-DAY MEAL SCHEME OF ISKCON
- 6.1 Globalization of Operations
- 6.2 Factors Affecting Location Decisions
- IDEAS AT WORK 6.2: ARAVIND EYE HOSPITAL’S APPROACH TO LOCATION OF HEALTHCARE DELIVERY SYSTEMS
- 6.3 Location Planning Methods
- IDEAS AT WORK 6.3: SPECIAL ECONOMIC ZONES: A POLICY ANGLE TO LOCATION PLANNING
- 6.4 Other Issues in Location Planning
- Summary
- Formula Review Questions
- Review Questions
- Problems
- Net-Wise Exercises
- Mini Project
- Case Study
- Suggested Readings
-
7. Sourcing and Supply Management
- IDEAS AT WORK 7.1: EID PARRY: SUPPLIER AS A STAKEHOLDER IN BUSINESS
- 7.1 The Importance of Sourcing and Supply Management
- 7.2 Strategic Sourcing
- 7.3 The Procurement Process
- 7.4 Approaches to Supply Management
- IDEAS AT WORK 7.2: ALTERNATIVE PROCUREMENT PROCESSES FOLLOWED BY ORGANIZATIONS
- IDEAS AT WORK 7.3: TRUSTING SUPPLIERS?
- 7.5 Developing Reliable Vendors
- VIDEO INSIGHTS 7.1
- IDEAS AT WORK 7.4: THE CLUSTER APPROACH TO SUPPLIER DEVELOPMENT
- 7.6 Measures for Sourcing and Supply Chain Management
- IDEAS AT WORK 7.5: TOTAL COST OF OWNERSHIP IN AN AUTO-COMPONENT MANUFACTURING UNIT
- 7.7 The Make-or-Buy Decision
- 7.8 E-Procurement
- VIDEO INSIGHTS 7.2
- Summary
- Review Questions
- Case Study
- Suggested Readings
-
5. Supply Chain Management
-
PART III DESIGNING OPERATIONS
-
8. Process and Capacity Analysis
- IDEAS AT WORK 8.1: CAPACITY EXPANSION PLANS AT INDIAN OIL CORPORATION LIMITED (IOCL)
- 8.1 Process as a Unit of Measurement in Operations
- 8.2 Process Flow-Charting
- 8.3 Planning Premises and Process Implications
- 8.4 Analysing Processes
- 8.5 Process Redesign Using Business Process Re-Engineering (BPR)
- 8.6 Defining Capacity
- VIDEO INSIGHTS 8.1
- 8.7 Measures of Capacity
- 8.8 The Time Horizon in Capacity Planning
- IDEAS AT WORK 8.2: NINE SOURCES OF WASTE
- 8.9 The Capacity Planning Framework
- 8.10 Alternatives for Capacity Augmentation
- 8.11 Decision Tree for Capacity Planning
- Summary
- Formula Review Questions
- Review Questions
- Problems
- Mini Project
- Case Study
- Suggested Readings
-
9. Design of Manufacturing Processes
- IDEAS AT WORK 9.1: PROCESS DESIGN AT MILLTEC MACHINERY
- 9.1 Determinants of Process Characteristics in Operations
- 9.2 Types of Processes and Operations Systems
- VIDEO INSIGHTS 9.1
- IDEAS AT WORK 9.2: THE POLYESTER FILAMENT YARN PLANT AT RELIANCE INDUSTRIES LIMITED
- VIDEO INSIGHTS 9.2
- IDEAS AT WORK 9.3: PROCESS REDESIGN FOR IMPROVING FLOW
- 9.3 The Process-Product Matrix
- 9.4 Layout Planning
- 9.5 Types of Layouts
- IDEAS AT WORK 9.4: WORKPLACE ORGANIZATIOI AT THERMAX
- 9.6 Performance Measures for Layout Design
- 9.7 Design of Process Layouts
- 9.8 Design of Product Layouts
- 9.9 Design of Group Technology Layouts
- 9.10 One Worker-Multiple Machine Layouts
- 9.11 Technology issues in Process Design
- 9.12 Complexity in Operations Management
- Summary
- Formula Review
- Review Questions
- Problems
- Net-Wise Exercises
- Mini Project
- Case Study
- Suggested Readings
-
10. Design of Service Systems
- IDEAS AT WORK 10.1: DESIGN OF LUXURY SERVICES
- 10.1 Design of Service Systems: Characteristic Aspects
- 10.2 Customer Contact in Service Systems
- VIDEO INSIGHTS 10.1
- 10.3 Complexity and Divergence in Service Systems
- 10.4 Service Positioning
- VIDEO INSIGHTS 10.2
- IDEAS AT WORK 10.2: BLUE GINGER: THE VIETNAMESE RESTAURANT AT TAJ WEST END, BANGALORE
- 10.5 Service Blueprinting
- 10.6 Capacity Planning in Services Using Queueing Analysis
- 10.7 Other Aspects of Addressing Capacity Issues in Services
- 10.8 Service Quality
- IDEAS AT WORK 10.3: IMPROVING SERVICE QUALITY THROUGH BETTER COMMUNICATION: THE CASE OF ARAVIND EYE HOSPITALS
- Summary
- Formula Review
- Review Questions
- Problems
- Net-Wise Exercises
- Mini Projects
- Case Study
- Suggested Readings
- Supplement 10A: Simulation Modelling
- Summary
- Review Questions
- Problems
- Suggested Readings
-
11. Product Development Process
- IDEAS AT WORK 11.1: DEVELOPMENT OF AEH BY PHILIPS: A NEW APPROACH TO R&D
- 11.1 India’s Role in Research and Development
- 11.2 Product Development: The Key to Competitive Advantage
- 11.3 The Product Development Process
- Stages in the Product Development Process
- IDEAS AT WORK 11.2: CROSS-BADGING: A TOOL FOR NEW RAPID AND NEW PRODUCT INTRODUCTION
- VIDEO INSIGHTS 11.1
- 11.4 Organization for Product Development
- 11.5 Tools For Efficient Product Development
- IDEAS AT WORK 11.3: GETTING TOGETHER TO KNOW WHAT THE CUSTOMER WANTS
- VIDEO INSIGHTS 11.2
- IDEAS AT WORK 11.4: VARIETY REDUCTION EXERCISE: OPPORTUNITIES FOR COST CUTTING
- 11.6 Performance Measures for the Product Development Process
- 11.7 Management Accounting Tools for Product Development
- 11.8 Software Product Development
- Summary
- Review Questions
- Net-Wise Exercises
- Case Study
- Suggested Readings
-
12. Total Quality Management
- IDEAS AT WORK 12.1: POKA YOKE FOR DEFECT PREVENTION
- 12.1 The Quality Revolution
- 12.2 Quality Gurus
- 12.3 Definitions of Quality
- 12.4 Total Quality Management
- Commitment of Top Management
- IDEAS AT WORK 12.2: QUALITY POLICY IN SOME ORGANIZATIONS
- 12.5 Quality Management Tools
- IDEAS AT WORK 12.3: MATRIX DIAGRAM FOR ENHANCING THE COMPETITIVENESS OF A PRODUCT
- 12.6 Quality Certifications and Awards
- IDEAS AT WORK 12.4: SRF’S TQM JOURNEY TOWARDS THE DEMING PRIZE
- 12.7 Design of Quality Assurance Systems
- Summary
- Review Questions
- Problems
- Net-Wise Exercises
- Mini Projects
- Case Study
- Suggested Readings
-
13. Lean Management
- IDEAS AT WORK 13.1: NOTION OF WASTE IN OFFICES
- 13.1 The Origins of Lean Management
- 13.2 Why Lean Management?
- 13.3 The Philosophy of Lean Management
- 13.4 Creating a Lean Enterprise
- 13.5 Waste Elimination as the Core Logic of JIT
- VIDEO INSIGHTS 13.1
- 13.6 Elements of JIT Manufacturing
- IDEAS AT WORK 13.2: SET-UP TIME REDUCTION IN BRAKES INDIA
- 13.7 Production Planning and Control in JIT
- 13.8 The Continuous Improvement Process
- IDEAS AT WORK 13.3: TOWARDS ZERO NON-VALUE-ADDED ACTIVITIES
- VIDEO INSIGHTS 13.2
- 13.9 Tools for Continuous Improvement
- 13.10 Organization For Continuous Improvement
- 13.11 Organizational Challenges in Lean Management
- IDEAS AT WORK 13.4: APPLICATION OF LEAN MANAGEMENT IN HEALTHCARE
- Summary
- Review Questions
- Problems
- Mini Projects
- Case Study
- Suggested Readings
-
8. Process and Capacity Analysis
-
PARR IV PLANNING AND CONTROL OF OPERATIONS
-
14. Demand Forecasting
- IDEAS AT WORK 14.1: THE ROLE OF FORECASTING IN A PETROCHEMICAL-MANUFACTURING COMPANY
- 14.1 Forecasting as a Planning Tool
- 14.2 Why Do We Forecast?
- 14.3 Forecasting Time Horizon
- 14.4 Design of Forecasting Systems
- 14.5 Developing the Forecasting Logic
- 14.6 Sources of Data
- 14.7 Extrapolative Methods Using Time Series
- IDEAS AT WORK 14.2: A FORECASTING MODEL TO IMPROVE CREDIT CARD BUSINESS PERFORMANCE AT COMMERCE BANK
- 14.8 Causal Methods of Forecasting
- 14.9 Accuracy of Forecasts
- IDEAS AT WORK 14.3: FACTORS AFFECTING FERTILIZER USE IN PUNJAB
- 14.10 Using the Forecasting System
- Summary
- Formula Review
- Review Questions
- Problems
- Net-Wise Exercises
- Mini Project
- Case Study
- Suggested Readings
-
15. Operations Planning
- IDEAS AT WORK 15.1: OPERATIONS PLANNING AT AMAZON TO IMPROVE SERVICE EFFECTIVENESS
- 15.1 Planning Hierarchies in Operations
- 15.2 Aggregate Operations Planning
- 15.3 The Need for Aggregate Operations Planning
- 15.4 Alternatives for Managing Demand
- 15.5 Alternatives for Managing Supply
- 15.6 Basic Strategies for Aggregate Operations Planning
- 15.7 Aggregate Operations Planning Methods
- 15.8 Operations Research Tools for Operations Planning
- IDEAS AT WORK 15.2: USE OF SPREADSHEETS FOR AGGREGATE PRODUCTION PLANNING
- 15.9 Master Operations Scheduling
- Summary
- Review Questions
- Problems
- Case Study
- Suggested Readings
- Supplement 15: Linear Programming
- Summary
- Review Questions
- Problems
- Suggested Readings
-
16. Resources Planning
- IDEAS AT WORK 16.1: ERP IMPLEMENTATION AT HPCL
- 16.1 Dependent Demand Attributes
- 16.2 Planning A Framework: The Basic Building Blocks
- 16.3 MRP Logic
- 16.4 Using The MRP System
- 16.5 Capacity Requirements Planning (CRP)
- 16.6 Distribution Requirement Planning (DRP)
- 16.7 Manufacturing Resources Planning (MRP II)
- IDEAS AT WORK 16.2: OPEN SOURCE ERP SOLUTION FOR VENKATESWARA HATCHERIES
- 16.8 Enterprise Resource Planning (ERP)
- 16.9 Resources Planning in Services
- IDEAS AT WORK 16.3: SERVICES RESOURCES PLANNING (SRP): AN ERP SOLUTION FROM RAMCO
- Summary
- Review Questions
- Problems
- Net-Wise Exercises
- Mini Projects
- Suggested Readings
-
17. Inventory Planning and Control
- IDEAS AT WORK 17.1: INVENTORY MANAGEMENT IN A CONSUMER PRODUCTS COMPANY
- 17.1 Inventory Planning for Independent Demand Items
- 17.2 Types of Inventory
- 17.3 Inventory Costs
- 17.4 Inventory Control for Deterministic Demand Items
- 17.5 Handling Uncertainty in Demand
- 17.6 Inventory Control Systems
- 17.7 Selective Control of Inventory
- 17.8 Inventory Planning for Single-Period Demand
- 17.9 Other Issues in Inventory Planning and Control
- Summary
- Formula Review
- Review Questions
- Problems
- Mini Projects
- Case Study
- Suggested Readings
-
18. Operations Scheduling
- IDEAS AT WORK 18.1: SCHEDULING THE ORDER PROCESSING OPERATION AT BLOCKBUSTER DISTRIBUTION CENTER
- 18.1 The Need for Scheduling
- 18.2 Scheduling: Alternative Terms
- 18.3 The Loading of Machines
- 18.4 The Scheduling Context
- IDEAS AT WORK 18.2: SCHEDULING OF PHYSICIAN IN THE EMERGENCY DEPARTMENT OF A HOSPITAL
- 18.5 Scheduling of Flow Shops
- 18.6 Scheduling of Job Shops
- 18.7 Input-Output Control
- 18.8 Operational Control Issues in Mass Production Systems
- 18.9 Operations Planning and Control Based on the Theory of Constraints
- Summary
- Formula Review
- Review Questions
- Problems
- Mini Projects
- Suggested Readings
-
19. Six-Sigma Quality Control
- IDEAS AT WORK 19.1: QUALITY CONTROL AT INDIAN FOOD SPECIALTIES LIMITED
- 19.1 The Six-Sigma Approach to Quality Control
- 19.2 Defects Per Million Opportunities (DPMO)
- 19.3 Six-Sigma Methodology (DMAIC)
- IDEAS AT WORK 19.2: DEFECT OPPORTUNITIES: THE CASE OF FIXED DEPOSITS
- 19.4 Variations in Processes
- 19.5 Process Control Fundamentals
- 19.6 Setting Up a Process Control System
- 19.7 Process Improvements in the Long Run
- 19.8 Six Sigma and Process Capability
- 19.9 Acceptance Sampling
- Summary
- Formula Review
- Review Questions
- Problems
- Net-Wise Exercises
- Mini Project
- Suggested Readings
-
14. Demand Forecasting
- Notes
- Copyright
Product information
- Title: Operations Management, 3rd Edition
- Author(s):
- Release date: April 2015
- Publisher(s): Pearson Education India
- ISBN: 9789332541092
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