CHAPTER 1

Operations Management: Trends and Issues

CRITICAL QUESTIONS

After going through this chapter, you will be able to answer the following questions:

  • What do you understand by the term operations management?
  • What is the status of the manufacturing and service industries in India?
  • What are the emerging opportunities and challenges for operations management?
  • Can the principles of operations management be applied to both manufacturing and service organizations?
  • What is the role of operations in an organization?
  • What are the key components of an operations management system? What is the nature of the interaction among them?

The success of Narayana Health (NH) is mainly due to the proper implementation of operations management in its day-to-day ...

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