CONTENTS
PART I CONCEPTUALIZING SUSTAINABLE OPERATIONS
1 Operations Management: Trends and Issues
IDEAS AT WORK 1.1: NARAYANA HEALTH (NH): A JOURNEY THAT BEGAN WITH WINING THE HEART OF INDIA
1.1 Introduction to Operations Management
1.2 Manufacturing and Service Sector Trends in India
1.3 Services as a Part of Operations Management
Simultaneous Production and Consumption
IDEAS AT WORK 1.2: OPERATIONS MANAGEMENT IN SERVICE SYSTEMS
1.4 Operations as a Key Functional Area
1.5 Operations Management: A Systems Perspective
1.6 Operations Management Functions
Design Versus operational Control Issues
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