December 2021
Beginner
416 pages
11h 10m
English
book
Operations Management For Dummies, 2nd Edition
by Mary Ann Anderson, Edward J. Anderson, Geoffrey Parker
Content preview from Operations Management For Dummies, 2nd Edition
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Chapter 12
Managing Quality
IN THIS CHAPTER
Understanding how the customer views quality
Exploring the costs and payoffs of quality
Managing quality efforts
Building quality into the product design process
Using various tools to measure quality
In this chapter, we take an in-depth look at quality — how to define it, how to measure it, and how to determine the costs associated with it.
Deciding What Matters
When assessing quality, the first question you need to ask is, “What is a quality product?” Only your customer can answer this question because quality is what the customer says it is. A quality product means different things to different people, and expectations differ from product to product. When asking potential customers to define a quality car, for example, you get an array of answers, ranging from “A quality car starts each and every time, gets good gas mileage, and has a high safety record” to “A quality car goes from 0 to 60 in 2.5 seconds and has a sleek design.”
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.