June 2021
Intermediate to advanced
576 pages
19h 35m
English
Evaluation ensures the intervention and change programme is working according to its original intention, ie it can and has created the impact in those areas the organization aims for. If the data shows otherwise, further adjustment will be made to ensure those intentions will be met. Yet the evaluation phase has been the most neglected in OD.
No wonder in 30 years of teaching OD, some of the most frequently asked questions are:
‘How do you know OD works?’
‘What is the return on investment of OD?’
‘How do we go about doing evaluation of the effectiveness of our work?’
‘How do we and our clients know we actually deliver value?’
This chapter will cover the following:
The three roots of ...
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