Chapter 8 Introduction to Usability Test Facilitation
It wouldn’t be very useful to sit a user down at a table covered with prototype pieces and ask, “So what do you think?” People have a hard time answering abstract questions like that, especially out of context It’s important to not just ask users what they think, but to see what they do. It’s like the difference between looking at a car on the showroom floor and taking it for a test drive.
To conduct a usability test, you need to have users, realistic tasks, and a test facilitator to run the show in a structured yet informal manner. This chapter explains what the facilitator does during a usability test. If you’re already experienced in conducting usability tests, you may want to skip to the ...
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