About the Author
Carolyn Snyder earned her experience in unusable interfaces the hard way—the first 10 years of her career were devoted to creating them, first as a software engineer and then as a project manager. After a decade spent face-down in the code, she discovered that there were real people out there who actually used those interfaces. And thus was a usability specialist born.
In 1993, Carolyn joined User Interface Engineering, a prominent U.S. usability consulting firm founded by Jared Spool, where she specialized in usability testing and paper prototyping. In 1999, she started Snyder Consulting (www.snyderconsulting.net) to focus on the work she loves most—the hands-on involvement with development teams that empowers them to make ...
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