BAD INTERACTIONS with people are a key source of pressure in the workplace. People pressure often accumulates over small interactions with your immediate coworkers. This includes the team player who contributes the least, the client who is indecisive and then blames you for not getting the job done, the coworker who is going through a divorce and is quick to criticize, and the secretary who forgets to give you messages because she is on a personal call. If you look back on your week, you can probably think of more than one interaction that you wish had been handled differently.
Even if your people skills are developed, they will always be challenged by unpleasant office interactions. Indeed, research has ...
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