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7. Discuss the main features of human relations school.
The main features of human relations school are as follows:
(i) This approach draws heavily its concepts from psychology and sociology.
(ii) According to this school, management is getting things done through people; hence, manage-
ment should understand human relations.
(iii) Higher motivation and productivity can be obtained through good human relations, which can
be developed through leadership, communication, employee participation and group dynamics.
(iv) Managers must study interpersonal relations.
8. Discuss the contributions of ...