Principles of Management: Text and Cases

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Capability Development, Innovation, and Creativity

After going through this chapter, you will be able to understand:

• the concept of capability development
• the concept of organizational capability development through the people capability maturity model (P-CMM)
• the structure of P-CMM
• organizational life cycle analysis
• the concept of talent management for capability development
• the process of developing innovation and creativity in organizations
• critical success factors in building organizational capability

P-CMM and Global Organizations

UST Global, Inc. is a leading end-to-end provider of IT services and solutions to more than 1,000 companies globally. UST Global follows a client-centric global engagement model, which combines UST ...