October 2016
Intermediate to advanced
193 pages
4h 46m
English
Content preview from Problem Management
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Appendix E Two-tier categorization scheme example
Table E.1 provides an example of a two-tier incident and problem categorization scheme. Note that this table is for reference use only and should be viewed as an example, not a template to meet the needs of all IT organizations. Specific content and structure will vary by organization.
Table E.1 Sample two-tier incident and problem categorization scheme
Category |
Subcategory |
Facilities |
Air conditioning Fire control Other Power UPS |
Hardware |
Audiovisual Desktop Laptop Logical partition Mainframe Mobile device Monitor Other Printer/scanner/copier/fax Server Storage Virtual machine |
Network |
Firewall Load balancer Other Router Switch Wireless |
Security |
Application Building Data ... |
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