October 2016
Intermediate to advanced
193 pages
4h 46m
English
Content preview from Problem Management
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2 Incident and problem management fundamentals
2.1Introduction to the service resolution and restoration processes
Incident and problem management on the farm – Jim’s experience
Growing up on a farm was my first introduction to incident and problem management. Harvest season was always stressful on the farm, as the crops needed to be brought in before winter weather made harvest difficult, and sometimes impossible. Much like IT today, farm machinery frequently broke down when we needed it most. Farmers are experts at ‘fixing it fast’ so the harvest can continue. Then, after the harvest was completed, farmers took the time to figure out why those equipment failures occurred and implement preventive actions to make sure that the equipment ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.