October 2016
Intermediate to advanced
193 pages
4h 46m
English
Content preview from Problem Management
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Contents
1Problem management – an ITSM process
1.1What is IT service management?
1.4What is problem management?
2Incident and problem management fundamentals
2.1Introduction to the service resolution and restoration processes
2.2Why incident management must be effective
2.3The differences between incident and problem management
2.4Common goals and objectives
2.5A summary of similarities and differences between incident and problem management
2.6Common process activities between incident and problem management
3Problem management activities
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.