October 2016
Intermediate to advanced
193 pages
4h 46m
English
Content preview from Problem Management
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Foreword
David Cannon, vice-president and consulting director, Forrester Research
Problem management exists in most organizations, yet often does not achieve its full potential – frequently being relegated to a call-out box in the incident management process: ‘resolve root cause’.
Problem Management: A Practical Guide embraces and expounds on the progress made over the last two decades while addressing the challenges that many organizations have experienced in attempting to achieve everything that problem management promised. It addresses three important areas that have limited problem management’s success:
Technologists While technologists frequently know how to diagnose root causes, interpret trends and keep equipment running, they often ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.